1. Information We Collect

We collect the following types of information when you use the Service:
 

a. Personal Information

When you sign up or interact with our Service, we may collect personal information including:

• Name
   

• Email address
   

• Phone number
   

• Home address
   

• Service preferences or project details
   

b. Contractor Information

If you are a contractor signing up to be connected with users, we may collect:

• Business name and contact information
   

• Licenses and certifications (if applicable)
   

• Service categories and descriptions
   

c. Usage Information

We may collect non-personal information about your use of the Service, such as:

• IP address
   

• Browser type and version
   

• Device type
   

• Referring website
   

• Pages visited and time spent
   

d. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve the Service. You can control cookie settings through your browser.

 

2. How We Use Your Information

We use the information we collect to:

• Provide and manage access to the Service
   

• Facilitate connections between users and contractors
   

• Respond to user inquiries and provide customer support
   

• Improve the functionality, security, and performance of the Service
   

• Communicate important updates or promotional offers (opt-in required for marketing)
   

We do not sell, rent, or share your personal information with third parties for marketing purposes.

 

3. How We Share Information

We may share your information with:

• Contractors: Only the single contractor selected in the appropriate service category, based on your request.
   

• Service Providers: Third-party vendors who help operate our Service (e.g., hosting providers, analytics tools), under confidentiality agreements.
   

• Legal Compliance: When required by law, regulation, subpoena, or legal process.
   

• Business Transfers: In connection with a merger, sale, or acquisition of assets, your information may be transferred as part of that transaction.
   

 

4. Your Choices and Rights

You have the right to:

• Access and update your personal information
   

• Request deletion of your data
   

• Withdraw consent (where processing is based on consent)
   

• Opt-out of marketing communications at any time
   

To exercise these rights, please contact us at service@fredsfriends.org.

 

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service is 100% secure, and we cannot guarantee absolute security.

 

6. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

 

7. Data Retention

We retain personal information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data at any time.

 

8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Your continued use of the Service after any update constitutes acceptance of the revised policy.

 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Fred’s Friends
service@fredsfriends.org
844.404.3733